Houston, TX [Jan. 20, 2023] - Konect.ai, the leading AI-powered SMS platform for automotive dealerships, and TotalCX, a popular provider of AI-driven customer experience management solutions, formerly known as InteractiveTel, are excited to announce a strategic partnership and attendance at the upcoming National Automobile Dealers Association (NADA) show in Dallas, TX.
The partnership creates a holistic approach to automation and accountability in auto retail. Konect.ai’s platform allows dealerships to manage 2-way conversations with auto customers, while TotalCX’s call tracking and real-time conversational AI technology capture and analyze communication to provide a complete picture of customer interactions.
“We are thrilled to partner with TotalCX to provide our customers with a comprehensive solution for managing their customer interactions,” said Paul Lehal, CTO of Konect.ai. “TotalCX’s call tracking and conversational AI capabilities perfectly complement our AI-powered SMS platform, and we look forward to working together to help dealerships improve their customer service and processes.”
“TotalCX provides dealerships with the best solutions for their businesses and Konect.ai is a great fit,” said Jack Behar, President of TotalCX. “We are excited to include the Konect.ai platform in our offering, and we look forward to a successful partnership that helps dealerships improve sales and service customer experience.”
Konect.ai will also be available on the TotalCX Software Marketplace, making it easy for TotalCX customers to search, access, and use the platform. Visitors of NADA 2023 in Dallas can demonstrate the product at the TotalCX booth 1611 to learn more about the partnership.
TotalCX is a comprehensive approach to customer experience management and combines automation, AI technology, ongoing training, real-time assessments, and staff augmentation. The company’s award-winning Hosted PBX enables organizations to scale easier and collaborate more effectively. Their exclusive technology captures and analyzes voice and text communications in real-time, automatically alerting stakeholders to accelerate decision-making that improves customer experience and business results. TotalCX’s solutions are used by more than 4,000 businesses – from startups to Fortune 500 companies. For more information, visit http://totalcx.com/.