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ICOM AI Mobile App Training and Onboarding Guide

The initial onboarding guide for the ICOM AI app developed for dealership salespeople efficiency and productivity.

January 2, 2024

Our team recently developed a Mobile App Training video series for the ICOM AI sales app designed to enhance customer interactions for dealerships by allowing them to promptly trace and respond to all new and assigned leads.  

By utilizing the ICOM AI app, available on Google Play or the App Store, users can log in and access real-time conversations and information to better address customer inquiries on the spot. Our Mobile App Onboarding Guide gives you the insight and instructions to get started. 

App Features

Real-Time Interaction

Dealership sales and service staff can view and manage their assigned leads and intervene in bot-initiated conversations to tailor them to customer needs, if necessary. This live interaction ensures you capture all opportunities. All messages are automatically synchronized into your CRM, laying the foundation for communication transparency. 

Designed to Assist Staff in Providing Informed Customer Service

Organized

Messages in the app are categorized based on messages, calls, appointments, and leads to increase productivity and efficiency.  

Traceable

Detailed information about the lead source, timing, subject of inquiry, and follow-up consistency is readily available. 

Compliant

ICOM AI app conversations with new and existing customers are A2P10DLC compliant to ensure you share continuous and timely vehicle and recall information without any interruptions or issues. 

Additional Supported Actions

Sending Multimedia

Sending pictures and videos is as simple as attaching a file, typing a text message, and hitting the “send” button. Deliver images or graphics to explain your offer in the best way. 

Monitoring Performance

Access your dealership sales performance metrics directly on the app Dashboard to facilitate informed, strategic decisions that can boost your sales. 

Our Mobile App Onboarding Video Guide below demonstrates the ease and utility of the ICOM AI app. Press play for a detailed description of the benefits of installing the app on your mobile device and using it when communicating with customers. Discover how our app elevates sales by 25%, enhances contact by 15%, and reimagines how your dealership gives attention to your customers. Want to see how the ICOM app could work for your store? Click the link here to schedule your demonstration. Our experts are ready to walk you through our app’s capabilities and answer any questions or thoughts you want to discuss.

 

About the author

Bernabe Garza a multi-talented creative from Torreon Coahuila and has over 5 years of automotive experience and more specifically the sales departments . As a true curious researcher and passionate reader, this College Tec de Monterrey graduate focused his collegiate studies on Marketing and his Masters in administration.

In his personal life, this enjoys spending time visiting the beaches of Mexico, movies, boxing and of course, reading the classics of literature.

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About the author

Bernabe Garza a multi-talented creative from Torreon Coahuila and has over 5 years of automotive experience and more specifically the sales departments . As a true curious researcher and passionate reader, this College Tec de Monterrey graduate focused his collegiate studies on Marketing and his Masters in administration.

In his personal life, this enjoys spending time visiting the beaches of Mexico, movies, boxing and of course, reading the classics of literature.

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